Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cuneyt97 on January 01, 1970, 12:00:00 AM

Title: Queue number on Softphone application
Post by: cuneyt97 on January 01, 1970, 12:00:00 AM

Hi
What we need is, we want to show agent, the "calls waiting" number on the skills (or virtual queues) which the agent logged in...Is it possible to do this without SDK tool?

Title: Queue number on Softphone application
Post by: Superglide on January 01, 1970, 12:00:00 AM

Not too sure if you need the SDK or not.. Do know that you need GIS installed as part of your solution.