Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on June 11, 2024, 09:53:31 AM

Title: Any way to pass a variable to CrmUrl and default_url WDE options?
Post by: Gef Buneri on June 11, 2024, 09:53:31 AM

Hello all, hope everything's fine out there.

There's any chance to use a variable/attach/data/other var to pass a url from IRD to the

CrmUrl
default_url

WDE options?


Best,
Gef

Title: Re: Any way to pass a variable to CrmUrl and default_url WDE options?
Post by: cavagnaro on June 18, 2024, 11:22:04 PM

default_url? Maybe Override via URS strategy? Which parameter is that?

Title: Re: Any way to pass a variable to CrmUrl and default_url WDE options?
Post by: Gef Buneri on June 18, 2024, 11:46:02 PM

Is the default CRM URL WDE opens when an interaction lands on the agent. The idea is to use an API to generate a URL that points to CRM's specific customer view. Those options are pre configured, so I was wondering if there's a way to pass that value from IRD.

Title: Re: Any way to pass a variable to CrmUrl and default_url WDE options?
Post by: cavagnaro on June 20, 2024, 11:15:59 AM

I think you have some custom development in place...there is no such option nor ability of WDE to open an URL by default...