Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on June 13, 2024, 10:18:36 AM

Title: "No task assigned" when logging in WDE
Post by: Gef Buneri on June 13, 2024, 10:18:36 AM

When a test agent is trying to log in WDE, it gives this error.

How can I address a solution?


Best,
Gef

Title: Re: "No task assigned" when logging in WDE
Post by: Kubig on June 13, 2024, 11:11:09 AM

Check user's permissions and assigned roles

Title: Re: "No task assigned" when logging in WDE
Post by: Gef Buneri on June 13, 2024, 11:19:41 AM

Hello Kubig, checked those, everything's seems fine. I have a far memory about something assigned via GAX, can it be? like voice task or something.

Title: Re: "No task assigned" when logging in WDE
Post by: hsujdik on June 13, 2024, 12:04:54 PM

I remember something like missing execution permission on WDE or SIP Server application. Did you check those?

Title: Re: "No task assigned" when logging in WDE
Post by: Gef Buneri on June 13, 2024, 12:08:03 PM

Yes. Everything points to some rules issue; found a workaround disabling RBAC in the WDE application, but can't find where this "workspace tasks" are to be set in GAX. Can't find a session to do so, nor anything in documentation.

The security documentation says "if this option is set to false (false is the default option), the list of agent tasks must be defined in Genesys Administrator."

Title: Re: "No task assigned" when logging in WDE
Post by: Kubig on June 13, 2024, 12:12:09 PM

You have to import templates for WDE including the metadata file (XML) which defines the available roles for WDE. I would suggest to use GA instead of GAX to achieve it

Title: Re: "No task assigned" when logging in WDE
Post by: Gef Buneri on June 13, 2024, 12:23:23 PM

Thank you, I'll give a try using Administrator.