Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on August 22, 2024, 07:19:43 AM

Title: retrieving queues for several agents in one API call
Post by: victor on August 22, 2024, 07:19:43 AM

Hi,

can you please tell me if there is a way to retrieve queues for a group of agents in one API request? I would like to create a list of agents and show attributes for all of them in one table. Is there a way to retrieve queues for each agent in one big API request? I do not see a straight-forward way to do it, and having trouble accepting Genesys, designed for very large deployments, would not have some way to retrieve information about large number of objects in one API request. Help!

Title: Re: retrieving queues for several agents in one API call
Post by: Kubig on August 28, 2024, 02:51:48 PM

According to my experience and available documentation, this is not possible at this moment. You have to call multiple APIs to get such information.