Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony on January 01, 1970, 12:00:00 AM

Title: Abandoned calls
Post by: Tony on January 01, 1970, 12:00:00 AM

Does anyone know a quick way to find abandoned calls that wait an extended period of time (e.g. greater than 10 minutes)? Besides looking through logs, is there any other way to pull out this data.

Title: Abandoned calls
Post by: Phil on January 01, 1970, 12:00:00 AM

Why not create a filter with a time range?