Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: memo on December 25, 2024, 03:17:44 AM

Title: 20241225_input object how use voice mode
Post by: memo on December 25, 2024, 03:17:44 AM

I use the input and record objects, hoping to use the record object to record the content of the customer's speech when the customer speaks.

I set the Interuptible setting in the input to true, and the system does not work when the input mode is set to voice or hybrid? Please tell me what should I do to use voice mode
tnank you~~ :)

Title: Re: 20241225_input object how use voice mode
Post by: cavagnaro on December 29, 2024, 08:12:43 PM

Please explain further and post logs. What didn't work?

Enviado de meu SM-S918B usando o Tapatalk

Title: Exploring the Future of Genesys CTI Integration.
Post by: Danielpoope on October 14, 2025, 10:18:08 PM

I believe that the future of customer interaction is heavily reliant on seamless integration between platforms. As we enhance our Genesys CTI capabilities, are we inadvertently creating a dependency on these systems that could stifle innovation? What happens if a new technology emerges that disrupts this ecosystemwill we be ready to adapt, or will we cling to the familiar?