Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on April 03, 2025, 02:50:15 PM

Title: [SOLVED] Troubleshooting reporting chunks not being written in Data Mart
Post by: Gef Buneri on April 03, 2025, 02:50:15 PM

***EDIT*** DB tablespace was full. DBAs solved the issue.

Hi all, hope everything's fine out there. Data Mart tables are not receiving records, currently. I can see chunks being regularly collected using DMA.

Apparently no evident errors on LOGs, processes and DB are up and running.


Which components should I aim to and which errors I should pay attention to, to troubleshoot this data flow?


Best,
Gef

Title: The Impact of CTI on Customer Experience.
Post by: Danielpoope on October 15, 2025, 02:43:44 AM

In my opinion, the integration of CTI systems significantly enhances the customer experience by streamlining communication and providing agents with vital information at their fingertips. But what if the reliance on technology starts to overshadow the human touch in customer service? Could we be heading towards a future where empathy and personal connection are sacrificed for efficiency?