Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dubsky on April 08, 2025, 08:50:48 AM
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Third-party applications are not getting audit events from the Genesys Engage Config server.
what are the required permissions for that? As I noticed if I assigned a Super Administrator role to user that i am using in third party application to get the audit event, in that case, third-party application is getting the audit event from the Genesys Engage Config server.
But if i remove the Super Administrator role from the user and assign only read access in that case Third-party application is not getting audit events from the Genesys Engage Config server.
Please help us to identify what are the minimum required permissions so that the Third-party application will be able to get audit events from the Genesys Engage Config server.
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I guess the user that is registered to your app needs permissions over the other apps. Read at least. Otherwise won't have access to them
Enviado de meu SM-S918B usando o Tapatalk
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If we assign either a Super Administrator or Administrator Role to the user, in that case, the third-party application receives the audit event.
But in production, we can not assign a Super Administrator or Administrator Role so can you please help me to figure out what permissions are required for the user so that third-party application receives the audit event?
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System role does not help on this?
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