Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on April 11, 2025, 06:57:43 AM

Title: record schedule(Genesys cloud)
Post by: Gautham on April 11, 2025, 06:57:43 AM

Dear all,

I am creating a callback campaign for missed calls. The recording is getting inserted to list successfully using trigger. As per requirement i have to callback the customer after 30 min from the time of record creation. I have created a column in list where i am inserting the time.

How i can create 30 min delay in dialing for each record? please help

Title: Exploring the Future of Genesys CTI Integration.
Post by: Danielpoope on October 14, 2025, 05:13:02 PM

I believe that the integration of Genesys CTI with emerging AI technologies has the potential to revolutionize customer service. But what if we fully automated the decision-making process in customer interactions? Would we sacrifice the human touch for efficiency, or could AI enhance the customer experience in ways we haven't yet imagined?