Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 22, 2025, 03:12:05 PM

Title: Anyone still using Genesys On-Prem / Engage?
Post by: PFCCWA on August 22, 2025, 03:12:05 PM

I have a GAX query, on agent export limit.
wondered if anyone experienced this issue on v9.0
thanks

Title: Re: Anyone still using Genesys On-Prem / Engage?
Post by: cavagnaro on August 26, 2025, 11:00:15 AM

Which version of GAX? Will try if we have same version. Usually don't use that feature

Enviado de meu SM-S918B usando o Tapatalk

Title: Re: Anyone still using Genesys On-Prem / Engage?
Post by: PFCCWA on August 26, 2025, 12:56:36 PM

Hi Cavagnaro
hope all is well.
thank you for replying.
I am using GAX v9.0.109.04 (latest). Smaller agent exports work, just not larger ones (ie >500 agents).
It is also reported that users cannot make more than 1 change to a PG at a time, so they have to close the object then reopen and make the second or subsequent change. I cant see any related option but this was not an issue in our previous 850 version.

thanks

Title: Re: Anyone still using Genesys On-Prem / Engage?
Post by: cavagnaro on August 26, 2025, 12:58:44 PM

Hi, al good yes.
I see... Need to find a customer with that version and that amount of users. But, I would already bother Genesys with it. I remember a 8.5 with similar bug report

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Title: Re: Anyone still using Genesys On-Prem / Engage?
Post by: Kubig on August 28, 2025, 09:00:55 AM

I have just tried to export 750+ agents via GAX and haven't encountered any issue at all

Title: Re: Anyone still using Genesys On-Prem / Engage?
Post by: PFCCWA on August 28, 2025, 09:15:53 AM

thanks for checking Kubig.
I raised a Genesys case and they have asked to me test a setting in the JavaServerStarter.ini file to increase the max form content size by adding the line:-

-Dorg.eclipse.jetty.server.Request.maxFormContentSize=2000000

Do you have these settings under [JavaArgs] section in that file?

regards,

Title: Exploring the Limitations of Genesys CTI Integration.
Post by: Danielpoope on October 14, 2025, 05:13:44 PM

I believe that while Genesys CTI offers powerful tools for enhancing customer interactions, its integration with other systems can sometimes fall short. What if the real barrier to optimal customer service isn't the technology itself, but the lack of creative thinking in how we utilize these tools? Are we limiting our potential by sticking to conventional methods instead of innovating with the capabilities of Genesys CTI?