Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Title: IRD Routing Calls to Next Available Agent
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

With Vic's permission:

An explaination of how to...

Add a Strategy to your Target Group Route Point, to deliver an Inbound Call to the Next Available Agent, based on their Time in Ready State:

See here for a solution:

http://finance.groups.yahoo.com/group/GenesysCTI