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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vayssac on January 01, 1970, 12:00:00 AM

Title: 'periodic threshold' on CCPulse+
Post by: vayssac on January 01, 1970, 12:00:00 AM

I want to know if someone try to create some periodic threshold (each
4 seconds for example) to send some statistics (with an appropriate
action) outside the CCPulse+ (mail, file, ...). For example write
these statistics on a log file, ...

I try to do it with 2 different thresholds on the same statistics, to
make sure that the 'true' and the 'false' result will be on
differents threshold. For example for each update (number of
CallWaiting in a VQ) I can write this stat on a log file. All this
stuff works fine. But...

I'm looking for the same think but using the computer time, or
something like that...

Best regards.

My knowledge on Genesys environement : passed CGE and CGRP 6.5

Contact Center Solution Architect.
Philippe Vayssac.

Title: Re: 'periodic threshold' on CCPulse+
Post by: Marpos on February 26, 2016, 02:39:02 PM

Hi, anyone have an idea of this ?. I need exactly the same as him.


Thanks

Title: Re: 'periodic threshold' on CCPulse+
Post by: Kubig on February 29, 2016, 08:53:36 AM

I think it is better to achieve that through developing some "easy" app in PSDK.

Title: Re: 'periodic threshold' on CCPulse+
Post by: Marpos on February 29, 2016, 12:37:50 PM

CCPulse got a built in SDK beside tresholds and actions ?