Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ashish on January 01, 1970, 12:00:00 AM

Title: Required Documents For WFM 7.0 Configuration.
Post by: Ashish on January 01, 1970, 12:00:00 AM

Can anyone help me out for learning the WFM 7.0 configuration. Its totally new for me, I want to have WFM configuration experiece.

If such document or guide I can have then it would be gr8 help for me.

Regards,
Ashish.

Title: Required Documents For WFM 7.0 Configuration.
Post by: Phil on January 01, 1970, 12:00:00 AM

Have you been using a previous version, prior to this?

Title: Required Documents For WFM 7.0 Configuration.
Post by: Ashish on January 01, 1970, 12:00:00 AM

No. Its very first time, I am configuring WFM suite. I installed previous versions but never worked on that, so I have no idea from where I should start. At least if I would have some test scenario to test its capabilities and functionalities then it would be gr8 help.

Thanks and Regards,
Ashish

Title: Required Documents For WFM 7.0 Configuration.
Post by: Steve on January 01, 1970, 12:00:00 AM

If you want to install and configure the applications, download the WFM Administration guide. But if you want to learn how to build business rules and use it, I'm not sure that there are any documents.

Title: Required Documents For WFM 7.0 Configuration.
Post by: Ashish on January 01, 1970, 12:00:00 AM

Thanks for the Reply. I have installed and configured it successfully. I m looking for some busines scenario only, i think you are right, it wouldn't be documented any where.

Thanks.