Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Title: CCPUlse Threshold/Action Queue Calls Waiting
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

This is really simple but I can't get my head around it.

I want to set up a Threshold and Action (audible alarm) when a Queue/Group of Queues/Virtual Queue shows; Any calls waiting and then a different sound at 5 calls waiting, etc.

I've looked through the manual but this only gives examples of the Thresholds related to items which are *not* Queues/Groups of Queues/Virtual Queues, which is where I want to apply these "rules".

I get the feeling anyone who's worked with CCPulse Thresholds/Actions may have this on a standard template but I just can't seem to get it right. If there is any chance of copy/pasting in the Threshold and Action items, from the Wizards, it would be very much appreciated!

TIA,

Tony

Title: Re: CCPUlse Threshold/Action Queue Calls Waiting
Post by: soyoung on November 06, 2017, 07:11:15 AM

i quote manual



if Threshold.StatValue < 5 then 
Threshold.Result = true
end if

<<----- Queue/Group *if wating call 5


「To create the Genesys Sound object, use the following script:
Set SoundObject = CreateObject("GsSampleTEObjects.GsActionSoundObject") CreateObject("GsSampleTEObjects.GsActionFSObject")


Specify the full path to a .WAV file in order to play it


—for example: SoundObject.PlaySoundFile [b](“c:\winnt\media\tada.wav”)[/b]」