Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dan Percy on January 01, 1970, 12:00:00 AM

Title: external routing, Tromboning
Post by: Dan Percy on January 01, 1970, 12:00:00 AM

Is any body out there doing Genesys external routing across tie lines, and with antiTromboning active? If yes is TRO enabled?

Title: external routing, Tromboning
Post by: newbie on January 01, 1970, 12:00:00 AM

I am exploring the same issue abt tromboning. My initial thought is that Genesys does not support anti romboning. If you turn it on, you may face some problems. Is there anybody out there that can comment

Title: external routing, Tromboning
Post by: dbm on January 01, 1970, 12:00:00 AM

The latest 7 version for symposium does say that it supports tromboning but I have not tried it

Title: external routing, Tromboning
Post by: Michael Rigney on January 01, 1970, 12:00:00 AM

Version 7 TServer for Symposium does support anti romboning but I understand it is for specfic call flows. The 7.0 version of TServer did not resolve our tromboning issue(s).

Title: external routing, Tromboning
Post by: Vic on January 01, 1970, 12:00:00 AM

tromboning support is very very limited, so I suggest to be very careful. Consult calls as well as calls not sent through ERP will throw the whole system off.

Do you have only one call flow between sites or is the possibility for direct agent to agent transfers as well?