Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: newbie on January 01, 1970, 12:00:00 AM

Title: 2 call centres each with one switch and one IVR
Post by: newbie on January 01, 1970, 12:00:00 AM

Hi, I would like to ask this basic question:

My customer has 2 sites: each site has a PBX and an IVR. Now, do we need to install one IVR interface server for each site or

can we use the same IVR interface server for both IVRs, meaning that the IVR interface server will have connections to 2 Tservers?

Thanks

Title: 2 call centres each with one switch and one IVR
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

I imagine that it is possible but...

IVR's (if it is IVR, not VTO) are usually physically connected to the PBX by RJ45 cabling, or similar. If you only want to have 1 IVR on 2 sites, you may need to speak with the switch provider to see what is possible.

HTH

Tony

Title: 2 call centres each with one switch and one IVR
Post by: SuperGlide on January 01, 1970, 12:00:00 AM

We have a centralised model for Config Layer etc, but do have multiple sites with IVRs located at each site connecting to the local PABX. In Config Manager we have setup an IVRServer and a TServer IVR for each remote IVR to make management simplier and to enable work to be carried out on systems without impacting others... Its basically a one oone relationship all the way, until they reach URS.

Hope this helps