Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Victor on January 01, 1970, 12:00:00 AM

Title: CoBrowsing Session Suddenly Disconnects!
Post by: Victor on January 01, 1970, 12:00:00 AM

Dear Genesys people,

I have a problem I wanted to check with you about. I am testing Internet Suite 5.1.619 and during the corowsing, session suddenly ends with a thankyou message.
Client is on Win95 with IE5.
Did anyone else experience the same problem? Is it an OS or a software elated problem and is there a way to fix it?

Thanks!
Vic

Title: CoBrowsing Session Suddenly Disconnects!
Post by: Israel Jacob S?nchez on January 01, 1970, 12:00:00 AM

Hi, Victor and Genesys people.

I got the same issue in Mexico with the Cobrowsing but with OS Windows 98. The weird is that the application was working very well and suddenly it didn´t.
If somebody knows about a pssible solution please contact us

Israel Sánchez (Alcatel) aed.callcenter@alcatel.com
Víctor Ochoa (Citius) vhochoa@citius.com.mx

Title: CoBrowsing Session Suddenly Disconnects!
Post by: Pawel And Iza on January 01, 1970, 12:00:00 AM

First on which step of interaction?
Second You should check version of java virtual machine. If it is no ok You will have to switch off push url function from Your Website