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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: David on January 01, 1970, 12:00:00 AM

Title: Recors Completed and Custom Fields
Post by: David on January 01, 1970, 12:00:00 AM

Hello,

I am using OCS 6.5 and I am using a custom Desktop. My desktop, on recordprocess event, update a custom field of my dialing list. I am trying to use a filter on CCPulse on the recordcompleted statistic. But whatever the value is, the recordcompleted statitic is counting every record, regardless the filter. Is it possible to use a filter ont that statictic ?

Title: Recors Completed and Custom Fields
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Please send me a mail (off line), detailing the statistic as it appears in your StatServer, DMA and CCPulse and I'll have a look at the settings for you.

ttillyer@btinternet.com

Tony

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