Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Daniel Alvers on January 01, 1970, 12:00:00 AM

Title: Adding Agents to an Agent Group without Conf Mgr
Post by: Daniel Alvers on January 01, 1970, 12:00:00 AM

I am looking for a way to add/remove Agents from Agent Groups without using Conf Mgr. Bascially I need to give my Agents the ability to move themselves between groups without placing our overall infastructure at this fingertips.

Any suggestions would be appreicated.

Title: Adding Agents to an Agent Group without Conf Mgr
Post by: Short on January 01, 1970, 12:00:00 AM

By creating a special Access Group in Configuration Manager, you can "hide" everything except, for example, the Person and Agent Groups folders for persons belonging to this group.
I have done that several times. The problem is that if the person is an agent, you need to have a separate CMEaccount to avoid changing the Users Acces groups right.
You must also configure some Security permissions so that Users cannot log in to CME.

Title: Adding Agents to an Agent Group without Conf Mgr
Post by: Dave on January 01, 1970, 12:00:00 AM

You could also use the Config SDK to create a basic web (or other) app that allows them to do this. You would, however, have to actually license that SDK (and the runtime) to do it...

Title: Adding Agents to an Agent Group without Conf Mgr
Post by: Daniel Alvers on January 01, 1970, 12:00:00 AM

Thanks for the feedback. With the Config SDK could you tell me what the actual Genesys Product is called? I have heard of the Desktop SDK, is this the same thing?

Title: Adding Agents to an Agent Group without Conf Mgr
Post by: Eisa on January 01, 1970, 12:00:00 AM

youcan use the Genesys Interface Server (GIS) configuration SDK to do this