Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alan on January 01, 1970, 12:00:00 AM
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I'm looking to do some testing for my new Genesys install. Do you know anybody that can simulate call center busy hours, real life traffic????
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Well, there is always a simulator by Genesys you can use. There are also a lot of load generators on the market you can look into, depending on how serious you are.
I would suggest starting with the simulator since you would be able to accomplish a lot of the testing with it.
Hope it helped,
Vic
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If you want to do end to end testing try to get Hammer IT for load testing and some Call Generators from Ameritec for example. They support E1. T1 and Analog interfaces. Of course you can use a Lucent or M1 simulator for testing as well.
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[quote author=Richard link=topic=138.msg1844#msg1844 date=0]
If you want to do end to end testing try to get Hammer IT for load testing and some Call Generators from Ameritec for example. They support E1. T1 and Analog interfaces. Of course you can use a Lucent or M1 simulator for testing as well.
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Well I agree with him. I would have suggest so. Hopefully this will help you. Go on & good luck.
Ronald T. Grice
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