Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Timmy2000 on January 01, 1970, 12:00:00 AM

Title: how to add CED ?
Post by: Timmy2000 on January 01, 1970, 12:00:00 AM

Hello!
Can someone please shed the light on how to have Avaya PBX tell Genesys what digits user pressed?

Title: how to add CED ?
Post by: Vic on January 01, 1970, 12:00:00 AM

Well, it is not that hard.

What you need to do is pretty simply:

create a vector that:

enter digits
throw adjunct

then all you have to do is create a strategy that calls CID[] function which will get the digits enter in VRU.

Pretty straight forward!