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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vivek on January 01, 1970, 12:00:00 AM

Title: How to get Extarnal Agent Reply ...
Post by: Vivek on January 01, 1970, 12:00:00 AM

I have a question I appreciate anyone can provide a suggestion or idea.

I want to send email back and forth between Agent and External Agent. So I have developed a process to handle this task. But I need to capture the full email body every time when the reply comes from External Agent.

I can see the full email history in Agent Desktop history tab. My question is is there any easy way I can get the full email body (Customer question, Agent’s question to External Agent, and External Agent's reply)? and save it to in a text file.

Thanks in advance.

Title: How to get Extarnal Agent Reply ...
Post by: Vivek on January 01, 1970, 12:00:00 AM

I just want to add few info:
We are using ICS65 and Database is Oracle8i, Agent desktop was developed using VB6.0.

Title: Re: How to get Extarnal Agent Reply ...
Post by: Paul on October 20, 2006, 06:27:44 AM

you could write a program in VB or VBA to do this, make sure you activate the outlook object model, then search on net for sample code.  it took me a couple of yours to do, not too difficult.

Paul.