Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on January 01, 1970, 12:00:00 AM

Title: CallConsult in CCPulse
Post by: Lorenzo on January 01, 1970, 12:00:00 AM

Hi,

I would like to take into account (in two different statistics) the number of CallConsult that an agent initiates and also the number of CallConsult that he receives.
How could we make the difference between these two CallConbsult ? A KVPair ?

Thanks in advance for your answer.

Title: CallConsult in CCPulse
Post by: Lorenzo on January 01, 1970, 12:00:00 AM

I tried out ThisDNRole = "Origination" as a filter and also ThisDNRole = "destination" but these filters do not appear in my CCPulse Template. therefore I cannot select them in my templates.
Other filters like PairExist and ThisQueue = "Email" are created OK and i can select them in my CCPulse template.

Is this the right filter ? (ThisDNRole)
Laurent

Title: CallConsult in CCPulse
Post by: Sidney on January 01, 1970, 12:00:00 AM

Just create a filter based on ThisDNRole

Title: CallConsult in CCPulse
Post by: Lorenzo on January 01, 1970, 12:00:00 AM

Thanks : I will try this out. I think this makes reference to Origination and destination.