Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: newbie on January 01, 1970, 12:00:00 AM

Title: SCI won't start
Post by: newbie on January 01, 1970, 12:00:00 AM

Has somebody experienced the following problem?

SCI starts and presents Login Dialog. When the right username and password is entered then the main SCI screen should appear, but that never happens.

No SCI proccess can be found on taskmanager. Application just dissapear. I am talking about SCI 7.0 on Windows XP SP2

Any help would be appreciated.

Title: SCI won't start
Post by: Short on January 01, 1970, 12:00:00 AM

Yes...

The problem is that SCI version 7.1.000.05.b3 does not include configuration wizard components...
7.1.000.05.b4 works fine!

Solution 1: Install the configuration wizard from the Management Framework CD on the machine where SCI wont start.

Solution 2: Install an older version of SCI or build 4 of SCI (IP_SCInterface_7100005b4_ENU_windows.zip).

Title: SCI won't start
Post by: Vic on January 01, 1970, 12:00:00 AM

I can confirm this problem. Please install an earlier version.