Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jeff Nolker on January 01, 1970, 12:00:00 AM

Title: How to find where the call came from
Post by: Jeff Nolker on January 01, 1970, 12:00:00 AM

Dear all:

I am in desperate need of help with finding a way to determine the previous DN before call arrive to a particular genesysenabled vdn.

Our callflow calls for calls from vdns 10000 through 11000 to be routed to 20000 where ur server will handle the interaction. i need to tell which vdn the call came from in order to determine the type of skill needed to attach to this interaction. 10000 is used by general q&a while 10002 is promo section. When call is delivered from 10002 to 20000, i am supposed to add a skill="promo" to it while a call from 10000 would call for "general_qa".

10000 through 110000 are not urscontrolled, thus no attach data can be added. What can I do?

Trying to use OtherDN would return client ANI and not the previous DN, so I am at loss and really need some good advice.

Title: How to find where the call came from
Post by: AH on January 01, 1970, 12:00:00 AM

Tried GetRoutingPoint yet?

Title: How to find where the call came from
Post by: ecki on January 01, 1970, 12:00:00 AM

Hi,

Why the VDNs are not controlled?
The best way would be to let them monitored by Tserver.
But what about DNIS? There should be stored the number customer has dialled.