Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sjeff on January 01, 1970, 12:00:00 AM

Title: multiple site urserver
Post by: sjeff on January 01, 1970, 12:00:00 AM

This is a great group. I am newbie to genesys and i'm struggling with multisite routing. people call our centre in london. we have a small call centre in Hereford designed to handle telephone calls transferred from London.

urserver only watches vdns in London. When a telephone call arrives, urserver searches for centre operator in both London and Hereford and routes the calls accordingly.

does my urserver need to connect both London tserver and Hereford tserver or only London?

do I make sense?

Title: multiple site urserver
Post by: Jeff on January 01, 1970, 12:00:00 AM

Your routing stat server should connect to both TServers and the message server. Your URS should connect to the message server, both Tservers, your routing message server and routing stat server.

Title: multiple site urserver
Post by: Vic on January 01, 1970, 12:00:00 AM

Jeff,
are you sure?
Does URS really have to connect to his Hereford TServer even though from the way he is saying, it is only used as a remote site full of agents?

I thought that URS only needs to be connected to his TServer in London, because this is where routing actually happens. After URS finds an agent on TServer_Hereford (or whatever), it will let TServer_London handle the actual transfer...

Am I totally off?

Title: multiple site urserver
Post by: Ritchie Young on January 01, 1970, 12:00:00 AM

I would've thought that if the Hereford Agents were under their own Hereford TServer, then URS would have to conenct to it, else how can it route to them?

Unless I am missing how these calls get transferred?

Title: multiple site urserver
Post by: Ian DS on January 01, 1970, 12:00:00 AM

Ritchie Young is correct. You need to connect to both tservers.