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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Defining Interaction Data
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, all,

does anyone know if Interaction Data under "INTERACTION DATA" tab in IRD can be defined as UData['key1']? I am sick and tired of calling UData all the time and passing the value into a variable in every strategy.

Title: Defining Interaction Data
Post by: Ian DS on January 01, 1970, 12:00:00 AM

Hi Vic,

You can but you still have to assign udata to a variable, then to interaction data.

Have you looked at business rules and attributes, you might find them more useful....