Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on January 01, 1970, 12:00:00 AM

Title: CallConference stat
Post by: Lorenzo on January 01, 1970, 12:00:00 AM

We need to implement the currentNumber of agents who are in a Conference state. I know that we can implement a "CallConferenceJoined" and "CallConferenceMade" on DNAction but this does not work with CurrentNumber on Subject= AgentStatus.

Any help would be appreciated.
regards,
Lorenzo

Title: CallConference stat
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Is this for CCPulse?

Title: CallConference stat
Post by: Lorenzo on January 01, 1970, 12:00:00 AM

Yes this is for real ime, CCPulse, version 7