Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: man on January 01, 1970, 12:00:00 AM

Title: GVP drop call
Post by: man on January 01, 1970, 12:00:00 AM

incoming calls coming to Avaya PABX then to GVP sometimes drop suddenly, after checking finds some strange events, such as request release from IServer, captured from GVP log.
any idea?

thanks so much

Title: GVP drop call
Post by: Ian DS on January 01, 1970, 12:00:00 AM

get the PABX's guys to do a list trace trunk or vdn and work out whats going on..... if it is frequent...

Title: GVP drop call
Post by: man on January 01, 1970, 12:00:00 AM

ian, yet it seems that the drop call is initiated by sth else:
GCEV_DISCONNECTED received in GVP
Then a RequestReleaseCall message is sent from IServer to TServer
Finally a EventReleased event is received from TServer
kinda weired...