Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jim on January 01, 1970, 12:00:00 AM
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We have a simple Genesys install for now, basically just the TServer. I have always captured the logs generated from the TServer and have saved them. I have been tasked to pull a report from those logs, basically a rough cradle to grave report across multiple VDNs. We have 3 sites and calls interflow from site osite and the Lucent G3 does not track the calls the way we want them and since I can (manually) track a call site osite they think I can pull reports from the historical logs. Anyone have any idea where I would start?
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Jim, how many call are we talking about here? I'm not clear what exactly you are trying to do. Are you trying to develop an app to track all the calls (like CCon)? Are you trying to debug your system and just need some guidance on how to look into the log files?
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Jim,
Writing any reporting against the logs would not be a good idea because to say the least it would be like looking for a needle in a haystack. If it were easy... why would anyone buy the Genesys reporting tools? Don't get me wrong you could do it... it would be very complex and take you a long time to create. Then when you think you have it... someone will change the messaging sequence on you.
You will need to license other products in order to get cradle to grave. CCA and CC are built with this kind of reporting in mind.
What you have now is likely framework... and you will need to expand on that to accomplish what you are trtying to do.
Good Luck
JL
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I have been toying around with an idea to pull some basic log information from the TServer files in real time but have never got around to it. I'm thinking I could get what they want going forward (after a bit of development time) but going backwards through a few million calls in the TServer logs was a bit more then I wanted to tackle. We are suppose to be getting the Genesys reporting package soon, I'll cross my fingers this will blow over till then.
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Just a quick note. CCA provides only metrics NOT cradle to grave information. The only way to do this is to install Call Concentrator and write reports against the database. The other alternative is to register for the events you are interested in in Tservwer, attach data or peg the call and track pegs through CCA