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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: can I queue calls in VQ defined on Switch B?
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, I have a question I need an answer to:

what I want to do s to get a total number of calls handled on both RP A and RP B without doing any math. By queueing calls on VQ_A in both RP_A and RP B, I thought I could accomplish that, but it does not work.

Here is the layout:

I have TServer A on Switch A and TServer B on Switch B. I have URS connected to both TServers.

I have VQ_A defined under TServer A and VQ_B defined under TServer B.
I also have Routing Point A on Switch A where strategy A is running and Routing Point B on Switch B where strategy B is running.

StatServer is connected to both A and B.

My Strategy B, when receives a call on RP B, tries to queue a call into VQ_A (yes, A not B) while call is waiting for a target.

I noticed that if I try that, URS does NOT queue a call into VQ_A.
If I change VQ_A to VQ_B in my Select target, it works just fine.

I thought that VQs were global, thus allowing you to queue the calls into them even if they were defined under a different Switch!!!

What am I doing wrong? We are using 6.5.108 URS.

Thanks!
Vic

Title: can I queue calls in VQ defined on Switch B?
Post by: Kevin on January 01, 1970, 12:00:00 AM

Vic
Try adding the switch when specifying the VQ in the target.
For example, VQ_A@switch_A.

I seem to recall having the same issue (routepoints on two different locations trying to feed into the same VQ) and I think that's how we resolved it.