Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sean H on January 01, 1970, 12:00:00 AM

Title: callflow.exe where can i get it from
Post by: Sean H on January 01, 1970, 12:00:00 AM

Hi again,

I am browsing a colleagues Troubleshooting (Tserver,URS etc) document, and there appears to be a tool for interrogating logs called CALLFLOW.EXE

Can anyone confirm where i can get this from please, as searches of the Genesys support site show nothing and it looks like it could be a major help in identifying the sequence of calls.

Ta
Sean

Title: callflow.exe where can i get it from
Post by: Dave on January 01, 1970, 12:00:00 AM

You get this when you go to the Troubleshooting Workship at Genesys University. It's not licensed or distributed in other ways.

Title: callflow.exe where can i get it from
Post by: Richard on January 01, 1970, 12:00:00 AM

I was able to get a copy last year directly from Genesys Tech Support just by asking someone for it. Have you attempted asking Genesys Support for it directly.

Title: callflow.exe where can i get it from
Post by: hynsey on January 01, 1970, 12:00:00 AM

I've got a copy. can email if you want.

Title: callflow.exe where can i get it from
Post by: JeanMarc on January 01, 1970, 12:00:00 AM

Hi i'd love to be able to get a copy of the callflow.exe is it possible ?

Title: callflow.exe where can i get it from
Post by: Fra on January 01, 1970, 12:00:00 AM

Hi,
I wasn't able to find it, I'm definetly interested in getting this tool, could you please send a copy to me too? I'd appreciate much. Thanks

Title: callflow.exe where can i get it from
Post by: hynsey on January 01, 1970, 12:00:00 AM

Hi all,
this tool and doc is available here.
http://s51.yousendit.com/d.aspx?id=383GKYCL384A82Y3ICMPK41VIP
Sorry for delay.

Title: callflow.exe where can i get it from
Post by: Fra on January 01, 1970, 12:00:00 AM

Great! Thank you, it's what I was looking for. Does anyone also have "TServer Management client" and "StatServer stuck calls" tools? Thanks

Title: callflow.exe where can i get it from
Post by: Mike on January 01, 1970, 12:00:00 AM

I wasn't aware that there was a "TServer management client" and "Stat Server Stuck Calls" tools. If so, I would be very interested in learning where to get them. Thanks!

Title: callflow.exe where can i get it from
Post by: Richard on January 01, 1970, 12:00:00 AM

I wasn't aware either of a "TServer Management client" tool or a "StatServer stuck calls" tool. Does anyone have a copy of either of these that I could get? Thanks..

Title: callflow.exe where can i get it from
Post by: Henk on January 01, 1970, 12:00:00 AM

Can anyone reupload to yousendit please?

Title: callflow.exe where can i get it from FOUND !
Post by: SeanH on January 01, 1970, 12:00:00 AM

Apols for the delay in rsponding but i eventually managed to find it on a TSI (Troubleshooting & Investigations) CD that i found knocking around.

Thanks for everyones replies.

Title: callflow.exe where can i get it from FOUND !
Post by: Fra on January 01, 1970, 12:00:00 AM

Are there "TServer Management client" and "StatServer stuck calls" tools on that cd? Would it be possible to have a copy of these? Thanks

Title: callflow.exe where can i get it from
Post by: Paul on January 01, 1970, 12:00:00 AM

The Callflow, OcsView and ts2db utilities are now available for download on the genesys support website.
Go to Browse documents / troubleshooting utilities to download them