Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on January 01, 1970, 12:00:00 AM

Title: Cannot register agent
Post by: sitto on January 01, 1970, 12:00:00 AM

Hi everybody,

I have the problem about ActiveX Desktop Toolkit Starter Application.

When I configured step by step in connection wizard, the last step couldn't register agent but on screen of alcatel digital phone set was log on.

How to solve it? Please advise me.

Thanks a lot,
Sitto

Title: Cannot register agent
Post by: sitto on January 01, 1970, 12:00:00 AM

go below to log file.

9/9/2005 9:18:39 Trace tech TServer_Alcatel_A4400_702 GCTI04542 EventDNOutOfService sent to 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:38 Trace tech TServer_Alcatel_A4400_702 GCTI04541 RequestAgentLogin received from 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:37 Trace tech TServer_Alcatel_A4400_702 GCTI04542 EventRegistered sent to 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:37 Trace tech TServer_Alcatel_A4400_702 GCTI120006 Number of seat licenses in use 1 out of 500 available
9/9/2005 9:18:37 Trace tech TServer_Alcatel_A4400_702 GCTI04541 RequestRegisterAddress received from 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:36 Trace tech TServer_Alcatel_A4400_702 GCTI04542 EventServerInfo sent to 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:36 Trace tech TServer_Alcatel_A4400_702 GCTI04541 RequestQueryServer received from 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:36 Trace tech TServer_Alcatel_A4400_702 GCTI04542 EventLinkConnected sent to 1904 (0003 DesktopToolkitX)
9/9/2005 9:18:36 Trace tech TServer_Alcatel_A4400_702 GCTI04522 Client 1904 authorized, name 'DesktopToolkitX', id=0003:0001
9/9/2005 9:18:36 Trace tech TServer_Alcatel_A4400_702 GCTI04541 RequestRegisterClient received from 1904
9/9/2005 9:18:36 Trace tech TServer_Alcatel_A4400_702 GCTI04520 New client 1904 connected

Title: Cannot register agent
Post by: Vivek on January 01, 1970, 12:00:00 AM

I think "EventDNOutOfService sent to 1904 (0003 DesktopToolkitX)" is the problem.

Check the DN in Switch correctly configured.
delete the DN in CME and recreate it correctly may be ask help at Genesys Tech support how to create a DN in CME.
Once the dn is created in CME check the cme log file/tserver log file for any unusual messages.
Finally may be you can restart URS and Tserver.

I am sure you will be fine by trying above step(s).

Note I don't use your switch but I have used Avaya G3 switch.
Vivek.

Title: Cannot register agent
Post by: sitto on January 01, 1970, 12:00:00 AM

Thanks, I have already registered agent.