Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Regi on January 01, 1970, 12:00:00 AM

Title: Writing Strategy
Post by: Regi on January 01, 1970, 12:00:00 AM

Hi, I would like to learn strategy writing. Is there any tutorials or any web site I can go and learn it.

Thanks, Regi

Title: Writing Strategy
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

I doubt that you would be able to obtain any Genesys training material without attending the relevant course. I do not believe there are currently any guides to Routing although I have it on good authority that an authorised "Genesys for Dummies" is in the making at present.

Tony.

Title: Writing Strategy
Post by: Kevin on January 01, 1970, 12:00:00 AM

If you have access to the Support site, they have developed a PDF with sample strategies in it.

Though I do agree with Tony there are usually certain things that are covered in classes that are not listed (or apparent) in the documentation.