Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dave on January 01, 1970, 12:00:00 AM

Title: Outbound "Agent Error"
Post by: Dave on January 01, 1970, 12:00:00 AM

When running a campaign (on a new system it's never worked) I get "Agent error" as call result and "Stale" as status, 100% of the time, even though the call gets put through. Any ideas, please?

Title: Outbound
Post by: Fra on January 01, 1970, 12:00:00 AM

You mean "AgentError" as status and "Stale" as call result, don't you? OCS monitors EventDiverted, so if a call goes to an unmonitored agent or DN, it isn't able to know what happened to it. Check OCS targets.

Title: Outbound
Post by: Dave on January 01, 1970, 12:00:00 AM

Yes, that's right. In the trace there is an EventDiverted to a DN which is not defined, but the number of the DN it's trying to divert to is in fact an Agent Login. Mysterious, investigating.................