Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on January 01, 1970, 12:00:00 AM

Title: CCAnalyzer
Post by: sitto on January 01, 1970, 12:00:00 AM

Hi All,

How do I get meaning of each columns in CCA Report?

What's the help file name? or ... pls advise me.

Thank you.

Title: CCAnalyzer
Post by: Short on January 01, 1970, 12:00:00 AM

Download "Reporting Technical Reference Guide for the Genesys 7.1 Release" 71g_ref_rptg.pdf from Genesys support.

The document is also available for 7.0 and 6.x.