Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Chris on January 01, 1970, 12:00:00 AM
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The stats that I am viewing on CCPulse reset every 30 minutes. I want to monitor the stats over an entire day and then come in the next day and start from scratch. How do I change the default settings so that the stats don't refresh every 30 minutes but at the end of each day?
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Your 30minute refresh is set by a timer, within the settings of the statistics in the CCPulse Workbook View. Review the settings for your actual statistics and you will find a Time Profile against each one yours are currently set at 30 minutes and the name for the Time Profile *may* reflect this, since it is locally configurable. To change this Time Profile, choose the "default" Time Profile, which resets the statistic at 00:00, each day. You will need to repeat this for each statistic in the CCPulse View and save them as you exit.
Tony