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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ben on January 01, 1970, 12:00:00 AM

Title: CallType Filter in CCPulse
Post by: Ben on January 01, 1970, 12:00:00 AM

Hello
I need a way to filter all calls with calltype = 2 in CCPulse.

Ben

Title: CallType Filter in CCPulse
Post by: Vic on January 01, 1970, 12:00:00 AM

There is no simple way of doing this.

Here is a dumb way:

1. if you are using URS, add attach data to the interaction with calltype and then filter on the attached data.

here is a bit better way:

2. create your own stat with MainMask CallInbound, but you will need to be a bit more creative with define the Actions and so on.

Of course it depends on how many statistics you have if one: create a new one. If all and if you have URS, I would think about adding attach data.

3. Of course, for those who do not have a URS and a budget for one, just modify StarterApp to issue RequestAttachData on for example EventQueued or something and then just make it Register with a Queue. This way, whenever call enters a call center, StarterApp will attach calltype as an attachdata to it, thus allowing you to do what you want without buying a URS. Needless to say, starterapp is just for testing get somebody to develop a simple server to do that for you...

Here I am, talking about developing something that already exists probably...

Title: CallType Filter in CCPulse
Post by: ecki on January 01, 1970, 12:00:00 AM

Hi,

Calls with Attribure CallType = 2 are Inbound calls. So you do not need any filter for this, just use Statistics where MainMask = "CallInbound".

Title: CallType Filter in CCPulse
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

...D'oh!

:)