Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Milan on January 01, 1970, 12:00:00 AM

Title: URS log file format
Post by: Milan on January 01, 1970, 12:00:00 AM

Does anyone know if there is a way we can capture the URS/T Server log files into a format such as .XML or .CSV?

I would be greatful if you know of a off the shelf or a deveolped product.

Thanks.

Title: URS log file format
Post by: Fra on January 01, 1970, 12:00:00 AM

Hi,
Genesys Log DB already does it. From "Framework 7.1 Management Layer's User Guide", page 131:"Log records can be stored in the plain text format, in the XML (Extensible Markup Language) format, and in a relational database."

Title: URS log file format
Post by: Milan on January 01, 1970, 12:00:00 AM

Hi,

Thanks for that, i think though what we need specifically is as follows:

I fear there is some confusion between “log records” and “log files”. The former are entries in the log database (in our case, “log1pp”) which are created for Management events, some of which are shown in SCI as alarms. The latter, obviously, are the output files created by applications.

Any sugestions?

Milan.

Title: URS log file format
Post by: Fra on January 01, 1970, 12:00:00 AM

Actually it is not so. From 6.x release Genesys applications logs can be stored in a DB; for example from the same guide I reported to you, page 29:"The Management Layer collects Genesys application logs of defined levels and stores them in a centralized database."
Hope it can help.

Title: URS log file format
Post by: ecki on January 01, 1970, 12:00:00 AM

I think this is not much useful. I recon Milan wanted to capture complete events from TServer/URServer with all staff around e.g. attributes, routing steps... . Management layer stores only basic information about events sent from any GApplication like event id, app id, time...

Title: URS log file format
Post by: Dave on January 01, 1970, 12:00:00 AM

That's only true if you have your log levels set at a highlevel setting. You can go all the way down to trace or debug logs and get every detail that you would see in a text log file. Anything that can be written to the text files can also be written to the database or the XML formats.

Title: URS log file format
Post by: ecki on January 01, 1970, 12:00:00 AM

I see, I havent been fully introduced with version 7.1.
I take it back.

Title: URS log file format
Post by: Milan on January 01, 1970, 12:00:00 AM

Hi guys,

Thanks for the responses.

I do need detailed routing information, captured from URS/TServers, including this like subroutines called, functions called, routing info ..etc.

We are looking at the sugestions you have made, and i will let you know the outcome.

Thanks again,

Milan.

Title: URS log file format
Post by: Fra on January 01, 1970, 12:00:00 AM

Look at the "verbose" option under the default URS application section and its description on the Appendix A of URS reference manual. In its logs you will find any step performed in your strategy/subroutine.

Title: URS log file format
Post by: steve on January 01, 1970, 12:00:00 AM

I have seen a lot of opensource applications that would rip the log into db for you. Can't remember which one it was, but if you just look at sourceforge.org you should find it.

You would not want to use Log DB that comes with Genesys since:
1. it would drown your system
2. it would not give you all the details that you would see in a log.