Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Nick on January 01, 1970, 12:00:00 AM
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Hi All
Does anyone know whether you can use the CCPulseNotifier method when creating a custom formula in a template? I want to try and change Agent displays (e.g. turn Agent red in Not Ready) at the template level, to avoid having to recreate thresholds/actions each time I create a new workspace.
The script validator rejects syntax such as:
CCPulseNotifier.SetColor(Color.Red);
when used in a formula string.
Can this actually be done, or can you only use the formula function in the template wizard to create customised statistics?
Also, does anyone know where you can get any help on writing scripts for CCP and where lists of supported objects/methods can be found?
Thanks.
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Hi, Nick, did you manage to figure this one out? I would like to get this as well.
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Hi Nick,
Have you tried the Import/Export utility in CCPulse+? Personally, I haven't yet but I am about to test it's functionality, for the same reason(s).
I am expecting to be able to export a Template/View, then the associated Thresholds and then the associated Actions. Then I would use the Import/Export Utility to import them to the desktop and see how they hang together after importing all of the components and a system restart...
Did you get anywhere with this?
Tony
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CCPulse notifyer is the trigger for when the threshold is passed in most defined actions.
Your problem is in the threshold, it is most likely looking for "StatValue" and formula values are treated differently.
The default actions should all work fine except for the email action which calls on the StatValue to insert into the body of the email.
In the Threshold wizard of CCPulse there is a test button, you can see the different datatypes available to build a threshold around. I don't have access to the application, but see if you can use a datatype other than StatValue in the threshold the SetColor action should work fine.
Good Luck.