Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rowan on January 01, 1970, 12:00:00 AM

Title: Error Message " No Tenant Resource"
Post by: Rowan on January 01, 1970, 12:00:00 AM

Has anyone came across the error message "No Tenant Resource available" when CC Pulse is loading up. It will display this message against a VQ or agent primarily.

Title: Error Message
Post by: kerrickter on January 01, 1970, 12:00:00 AM

Hi,

You probably have a security error, the person logging in doesn't have access to the resource folder.

Title: Error Message
Post by: Vic on January 01, 1970, 12:00:00 AM

Check for Access Privileges for that person and then see if he/she has access to the the tenant.

Just out of curiosity, are you running a multi enant environment?

Title: Error Message
Post by: Rowan on January 01, 1970, 12:00:00 AM

Cheers for that.

Title: Error Message
Post by: Rowan on January 01, 1970, 12:00:00 AM

Yes we are, its across 5 call centres.