Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Title: ICON...?
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

...Apparently, ICON will replace the CCon and interfaces with the Infomart Solution...

New to the Genesys Suite but does anyone have it yet? Any views?

TIA

Tony

Title: ICON...?
Post by: IanDs on January 01, 1970, 12:00:00 AM

Yep it will replace it.I dont have it yet, but waiting on information from friends at Genesys. One of the big feature is that it will also contain MCR stats (multimedia).

Title: ICON...?
Post by: Steve on January 01, 1970, 12:00:00 AM

What do you mean "Interfaces to the Infomart"? Surely CCon does this now.

Title: ICON...?
Post by: Mike on January 01, 1970, 12:00:00 AM

ICON = Interaction Concentrator

it replaces CCON (CallConcentrator)

Title: ICON...?
Post by: Marc Proudfoot on January 01, 1970, 12:00:00 AM

Hiya Tony, having just come off the Infomart courses I can confirm that Icon is simply a new version of CallCon that supports other media. The first revision will only add Outbound support but following that we can expect support for email, chat, corowse etc

Title: ICON...?
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Hi Marc how's it going?

Thanks for the information Genesys don't have a white paper yet and I was hoping that ICON would include all Channels but obviously not yet!

Thanks again,

Tony