Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: RGA question
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi,

I have a major problem with RGAgenerated reports.
I have a DN Group report and I need day, weekly, monthly, yearly version it means I have to recreate the layout from scrtatch each time!!!

What can be done to avoid that?

Title: RGA question
Post by: Beancurd on January 01, 1970, 12:00:00 AM

Open the Brio BQY file and manually edit the database view names. It should take minutes for each report to do.

B

PS Its easier to create reports from scratch than use RGA (in my opinion).

Title: RGA question
Post by: kerrickter on January 01, 1970, 12:00:00 AM

I would say to run the report at the smallest aggregation level then insert a new report section and build the weekly and monthly summary level reports.

The time demensions tables should have the month and week as part of the record so the report summary is simply a matter of grouping by calendar week, month or year.

Good luck.