Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Eddie S on January 01, 1970, 12:00:00 AM

Title: Rostering Report
Post by: Eddie S on January 01, 1970, 12:00:00 AM

Hey All,

I'm trying to recreate the Individual Schedule Report found in WFM Web Supervisor. We are using verision 7.1.200.08. I am using Crystal Reports to access the Database Tables and im finding it very hard to figure out which tables to link so that i can make the rostering report. I ran the report from the Web Supervisor and saved the report as a Crystal Reports file but when i opened the saved report in Crystal, all the formulas and fields were text files and didnt relate to anything meaningful to me.

Any help will be greatly appreciated.

Regards,

Eddie S

Title: Rostering Report
Post by: Eddie S on January 01, 1970, 12:00:00 AM

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