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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on January 01, 1970, 12:00:00 AM

Title: How to configure VTO with analog card?
Post by: sitto on January 01, 1970, 12:00:00 AM

Hi,

I configured a value of callcontrol='dti' in VoiceTreatmentServer for the E1 card but for the analog card, I didn't use to configure it. What's a value of callcontrol for analog card? Any idea?

Title: How to configure VTO with analog card?
Post by: Vic on January 01, 1970, 12:00:00 AM

To answer your question :

it is dxxxB1C1, dxxxB1C2, and so on, therefore dxxx. What worries me is , does VTO support analog ports?

Title: How to configure VTO with analog card?
Post by: LeszekM on January 01, 1970, 12:00:00 AM

I would leave it as 'dti'. This setting that you want VTServer to use the default protocol to communicate with the Dialogic card. If you tried and it is not working, I would change it to 'gc', but you must ensure then that the Dialogic card driver includes support for Global Call protocol.

Leszek

Title: How to configure VTO with analog card?
Post by: LeszekM on January 01, 1970, 12:00:00 AM

Yes, VTO supports analog ports. I have seen this in a very small call center.