Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM
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Hi,
I was wondering if anyone has a sample program which starts and stops OCS campaigns. I know that this can be done simply by sending User Data with ThisDN set OCS Communication DN so if any one has a simple VB sample or something it would be greatly appreciated.
Tony....?
Thanks,
Vic
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I would recommend that you try using the sequences built into the Outbound Contact Manager. If you chain a couple campaigns together, you can start another list when one completes.
Sequences work well when you set them to stop after a certain number of contacts or attempts.
Stay away from sequences that start or stop at a certain time, because of an undocumented feature (bug) where the sequence start or stop time is based on the calling list records instead of the server time. This may have been fixed in the last year, but last time I checked time based sequences weren't reliable with calling lists records with different time zones.
One workaround for time based starting is to set the start time in each calling list record for the appropriate time and leaving a campaign active. I can't think of a workaround for a stop time, because a campaign remains active as long as there are active numbers to call.
Sequences do not allow you to have a campaign in the same sequence more than once. The workaround for this limitation is to create two campaigns that use the same calling list.
Good luck.
Kerrick
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Hi, Kerrick,
thanks! This is exactly what we are doing right now; however, we need to integrate STAR/STOP into Webased GUI we do not allow OCM use at the center.
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Hello,
Did you finaly find a solution to stop start your campaigns through a web page ? I guess you have used the library provided by genesys, but if you have sample code source, I would alse have appreciated.
Best regards
David