Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Login Time
Post by: Vic on January 01, 1970, 12:00:00 AM

Dear all,

can someone please tell me how login time is calculated.

I was led to believe that it is:

T Inbound+ T Consult+ T Hold+T Wait + T Ringing+ T Dialing+T Not Ready+ T Internal + T Outbound+T Work+ T Off Hook

Am I missing something because if I add all the times together they are not equal to Login Time.

Title: Login Time
Post by: Short on January 01, 1970, 12:00:00 AM

Hi,
ACW time is also included.

You must also look at the parameters to see if they are using DNAction or Agent State. Depending on the definition they can overlap each other if I remeber it correct :)

Title: Login Time
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

There is a LOGIN Table which cab be made available, which shows an absolute LOGIN and LOGOUT for each Agent, from which you can calculate the LOGIN time. That would seem easier to me than having to SUM all of the different states in order to determine LOGIN...

HTH?

Tony

Title: Login Time
Post by: Eugene on January 01, 1970, 12:00:00 AM

Vic, don't bother trying to add it up. It'll never equate. If
T Inbound+ T Consult+ T Hold+T Wait + T Ringing+ T Dialing+T Not Ready+ T Internal + T Outbound+T Work+ T Off Hook are all defined with Subject = AgentStatus then it might be close to T Login, but never exact.

The easier way like Tony mentioned is to activate the StatServer applications LOGIN table. Run the Login init script and query the table. It's actually quite accurate since it gives a timestamp of login and logout occurences.

eugene

Title: Login Time
Post by: Kerrick on January 01, 1970, 12:00:00 AM

Hi,

I am working from memory here, but I believe they count all time not logged out as logged in.

Action=~loggedout