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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: GIS error handling
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi,

has anyone was working with GIS lately?
I need help with figuring out a reason WHY a particular error has happened.

For example, when using GIS to creater a new calling list, you need to add Treatment to it. Let's say you have added the treatment that does not exist in CME to that calling and then issue a request to GIS to create the list. Obviously, GIS will return an error, saying invalid reference id, but I cannot pick up a way of determining that treatment id was the reason for this error, and not format table access, for example.

Here is the error as I am able to decode it now:
foreach (XmlElement item2 in result.ChildNodes)
if (item2["errorInfo"].GetAttribute("returnCode") == "0")
{
this.statusBar.Text = "New callinglist " + myCallingList.callingListName + " successfully added";
errFlag = false;
}
else
{
errFlag = true;
//MessageBox.Show("Config Server returns with an error:\n\n" +"Item : ["+item2.GetAttribute("id").ToString()+"] processed with error : "+item2["errorInfo"]["serverErrorInfo"]["description"].InnerText);
log.WriteLine(LogType.Error, "[Function].[createCallingList][" + myCallingList.callingListName + "]: could not created");
log.WriteLine(LogType.Error, "[Function].[createCallingList][" + myCallingList.callingListName + "]: "+item2.InnerText);

return false;
}

Where do I find that treatment was the problem?