Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: DJ on January 01, 1970, 12:00:00 AM

Title: Real Time Stat from Stat Server.
Post by: DJ on January 01, 1970, 12:00:00 AM

Hi,
I am looking for a sample source code that directly connects to Statserver and able to get the stat that I want. Or is there any alternative way (other than CCpulse) I can get stat directly from statserver?
I appreciate your input/help.

Regards, DJ.

Title: Real Time Stat from Stat Server.
Post by: Fra on January 01, 1970, 12:00:00 AM

The only way to gather stats directly from StatServer is to use Statistics SDK.

Title: Real Time Stat from Stat Server.
Post by: DJ on January 01, 1970, 12:00:00 AM

Thank you for your reply.

To use Statserver SDK I believe I need to have GIS. Is there any alternative way using Statserver SDK without using GIS?

Thanks in advance.

Title: Real Time Stat from Stat Server.
Post by: Vic on January 01, 1970, 12:00:00 AM

Once you get used to GIS it is pretty fun, actually.
The main complaint I have with it is that:

1. it is not free
2. conne\ction tends to disconnect after 30 seconds of being idle (or 90)

If Genesys is reading this thread, I definitely suggest you consider offering GIS for free.

Title: Real Time Stat from Stat Server.
Post by: DJ on January 01, 1970, 12:00:00 AM

Thanks for the reply and ideas.

I solved this problem by doing a custom way.
Basically I wrote threshold script in CCpulse to send the data to oracle db. Now my client (softphone) is able to get the real time data from database.

The reason I posted this because in case if anyone want to do in future this might help them. In my way no need to buy GIS license, etc.

Title: Re: Real Time Stat from Stat Server.
Post by: Genecist on August 04, 2006, 01:45:24 PM

[quote author=DJ link=topic=1737.msg5511#msg5511 date=0]
Thanks for the reply and ideas.



I solved this problem by doing a custom way.

Basically I wrote threshold script in CCpulse to send the data to oracle db. Now my client (softphone) is able to get the real time data from database.



The reason I posted this because in case if anyone want to do in future this might help them. In my way no need to buy GIS license, etc.
[/quote]

The problem with doing things this way is that when Genesys changes something in a new release of their software, you have to audit all of your custom software and possibly re-tool when you upgrade.  You could get to a point where upgrading to new releases becomes very painful.

Also, your method will not be supported by Genesys.

Trust me, the best way to get StatServer information is to use the GIS.  GIS, being a web service server...has all sorts of advantages inherent when using web services...like being able to go across fire walls, etc.

Title: Re: Real Time Stat from Stat Server.
Post by: victor on August 07, 2006, 01:47:44 AM

Wow, I was re-reading through this thread and thought:

we do not even know what stats the guy wants to get.  I wonder if there is a much simpler way to do it.

Quick question:

1. what stats do you want to see?
2. do you have URS?

Vic

Title: Re: Real Time Stat from Stat Server.
Post by: Scottyjohn on August 25, 2006, 11:05:18 AM

Hey,
Can you post the code for the threshold you have written?  Sounds very interesting...  ;D