Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Peter.Frost@BK on July 31, 2006, 07:02:42 AM

Title: Login Time does not add up in CCA
Post by: Peter.Frost@BK on July 31, 2006, 07:02:42 AM

I have found a problem with login_time in CCA 6.5 using Statserver 6.5.2: Login_Time does not add up to the totals of wait_time + not_ready time + acw_time + hold_time + talk. A difference for a day is close to 3 hours. Total_Time says 9 hours while the total for those statistics, when added together comes close to 6. What stat could I possibly miss?

Title: Re: Login Time does not add up in CCA
Post by: ecki on August 01, 2006, 04:23:55 AM

Hi Peter,

Have you tried this setting?

MainMask=*, ~LoggedOut,~NotMonitored

e.